Refund & Money-Back Guarantee Policy
Last Updated: December 2025
Our Promise to You
We're confident your child will love learning with LeadXkids. If you or your child aren't completely satisfied with our annual plan, we offer a hassle-free money-back guarantee — because your trust matters most.
Annual Membership — 14-Day Money-Back Guarantee
For annual membership plans only, we offer a comprehensive money-back guarantee:
Within 14 Days of Purchase (Full Refund)
- Cancel within 14 calendar days from the date of membership purchase
- Receive a 100% refund of your membership amount
- Only applicable payment gateway processing fee (2.5%) will be deducted
- No questions asked — simply email us your cancellation request
- Refund processed within 7-10 business days to original payment method
After 14 Days (Pro-Rata Refund)
- Refunds calculated on a pro-rata basis for the unused portion of your membership
- 2.5% payment gateway fee will be deducted from the refund amount
- Minimum 3 months of unused membership required for pro-rata refund eligibility
- Refund amount = (Unused months ÷ Total months) × Amount paid − Gateway fee
Refund Calculation Example
Scenario: Annual plan purchased for ₹2,999, cancelled after 4 months
- • Total membership period: 12 months
- • Used period: 4 months
- • Unused period: 8 months
- • Pro-rata refund: (8 ÷ 12) × ₹2,999 = ₹1,999.33
- • Gateway fee (2.5%): ₹49.98
- • Final refund amount: ₹1,949.35
Short-Term Memberships (e.g. Quarterly)
Important: Short-term memberships (any plan shorter than annual) are non-refundable but can be cancelled anytime. Your access continues until the end of your current billing period.
- No refunds for partial periods or unused days
- Cancel anytime to prevent future automatic renewals
- Full access until the last day of your paid period
Non-Refundable Circumstances
Refunds will NOT be issued in the following cases:
- Short-term membership plans such as quarterly (only cancellation available)
- Failure to cancel before automatic renewal
- Account termination due to violation of Terms of Use
- Duplicate memberships under the same household
- Promotional or discounted purchases (unless specified in the offer)
- Gift memberships after activation
How to Request a Refund
- Email us at support@leadxkids.com with subject line: "Refund Request - [Your Email]"
- Include your registered email address and transaction/order ID
- Briefly mention the reason for cancellation (helps us improve!)
- Our team will acknowledge your request within 24-48 hours
- Approved refunds are processed within 7-10 business days
Refund Processing Timeline
Credit/Debit Cards
7-10 business days
UPI/Net Banking
5-7 business days
Digital Wallets
3-5 business days
*Processing times may vary based on your bank or payment provider.
Chargebacks & Disputes
We encourage you to contact us directly before initiating a chargeback with your bank. If a chargeback is filed:
- Your account will be immediately suspended
- All access to courses and content will be revoked
- We will provide documentation to dispute fraudulent chargebacks
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the modified policy. Refund requests are processed under the policy in effect at the time of your original purchase.
Questions? We're Here to Help!
Our support team is happy to assist with any refund or billing questions:
LeadXKids OPC Private Limited
36, 4th Main, 7th Block, Banagirinagar, Banashankari 3rd Stage, Bangalore 560085, Karnataka, India
Email: support@leadxkids.com
Phone: +91-76193 97430
Response Time: Within 24-48 hours
Support Hours: Monday-Saturday, 9 AM - 6 PM IST
Payments are processed securely by Razorpay (PCI-DSS Level 1 certified). Refunds are credited back through Razorpay to the original payment method.